Privacy Policy - festlamp.com

Effective Date: [2026]

This Privacy Policy explains how Festlamp (“we”, “us”, or “our”) collects, uses, stores, protects, and discloses your personal information when you visit festlamp.com, place orders, subscribe to our newsletter, or contact our customer service. This policy complies with the GDPR (EU), CCPA/CPRA (California), CalOPPA, and international e-commerce privacy standards.

By accessing and using our website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information: information you voluntarily submit and automatically collected technical data.

Personal Information You Provide:

Full name, first name and last name
Billing address, shipping address, country, zip code
Email address and contact phone number
Order details, purchase history, and product preferences
Messages, photos, or content you send to our support team
Newsletter subscription preferences

Automatically Collected Technical Data:

IP address, device type, browser version, operating system
Website entry/exit pages, browsing time, click behavior
Language settings and regional access information

Note: We do not collect sensitive personal data such as ID numbers, race, religion, health information, or precise geolocation data.

2. How We Use Your Information

We only use your personal data for legitimate business purposes:

Process, verify, and complete your orders and payments
Arrange packaging, shipping, delivery, and order tracking updates
Provide after-sales service, return, exchange, and warranty support
Reply to customer inquiries and resolve issues
Send order confirmations, shipping alerts, and service notifications
Send newsletters, new product updates, and exclusive discounts (only with your consent)
Optimize website design, product display, and user experience
Prevent fraud, secure website transactions, and protect legal rights
Comply with applicable laws and regulatory requirements

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to improve your browsing experience. Cookies are small text files stored on your device to remember your preferences, speed up page loading, and analyze website traffic.

Types of cookies we use:

Necessary cookies: Required for basic website function and checkout process
Functional cookies: Remember your language, region, and shopping cart contents
Analytics cookies: Help us understand visitor behavior to improve our service

You may disable cookies through your browser settings at any time. Disabling cookies may affect checkout functionality and website experience.

4. Data Sharing & Third-Party Services

We NEVER sell your personal information to third parties for commercial purposes.

We only share necessary data with trusted service providers to complete business operations:

Payment providers: To process secure payment transactions
Logistics carriers: To arrange shipping and delivery services
Email & marketing tools: To send subscription updates if opted in
Website hosting & security providers: To maintain website stability and security

All third-party partners are required to protect your data in compliance with international privacy laws. We may disclose your information when required by law, court order, or government regulation.

5. Data Security

We implement industry-standard security measures, including encrypted data transmission, secure server storage, and access control systems, to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet data transmission or electronic storage method is 100% secure. We strive to protect your personal data but cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:

Order and transaction data: retained for accounting, warranty, and legal compliance purposes (up to 7 years)
Subscription email data: retained until you unsubscribe or request deletion
Support chat records: retained for after-sales tracking and quality improvement

7. Your Privacy Rights

Depending on your region, you have the following rights:

GDPR Rights (EU/EEA Users):

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to restrict or object to data processing
Right to data portability
Right to withdraw consent at any time

CCPA/CPRA Rights (California Users):

Right to know what personal data we collect and use
Right to delete personal information
Right to opt out of data sharing
Right to non-discrimination for exercising privacy rights

To exercise your rights, please contact us via our official email.

8. Unsubscribe Policy

If you receive our marketing emails, you may unsubscribe at any time by clicking the“Unsubscribe” link at the bottom of every email. After unsubscription, we will stop sending promotional emails immediately.

9. Children’s Privacy (COPPA Compliance)

Our website is intended for general adult audiences. We do not knowingly collect personal information from children under 13 years old. If you believe we have collected data from a minor, please contact us immediately, and we will delete the information promptly.

10. International Data Transfer

Your data may be stored and processed outside your resident country. We ensure all cross-border data transfers comply with local privacy laws and adopt sufficient security measures to protect your personal information.

11. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after updates means you accept the revised policy.

12. Contact Us

If you have any questions, disputes, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@festlamp.com

Business Hours: Monday – Friday, 9:00 – 18:00 (UTC+8)