Refund and Returns Policy

Effective Date: [2026]

Thank you for shopping at Festiveled Shop (festlamp.com). We strive to ensure you are satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Below are the terms and conditions of our return and refund policy.

By placing an order with us, you agree to the terms outlined in this policy.

1. ELIGIBILITY FOR RETURNS

Items may be returned for a refund or exchange within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition as you received it.
- Include all original packaging, accessories, manuals, and parts.
- Not be damaged due to misuse, improper installation, or accidental breakage.
The following items are not eligible for return:
- Custom or personalized products.
- Clearance, final sale, or promotional items marked “non-returnable”.
- Items damaged due to customer misuse, neglect, or accidental damage.

2. RETURN PROCESS

To initiate a return, please follow these steps:

Contact Us
- Send an email to info@festlamp.com with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will review your request and respond within 1–2 business days with instructions.
Receive Return Authorization
- If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a return shipping address.
- Please note: We do not accept returns without a valid RMA number. Packages sent without an RMA may be refused or delayed.
Ship Your Return
- Carefully package the item(s) to prevent damage during transit.
- Clearly mark the RMA number on the outside of the package.
- Ship the item to the address provided by our team. We recommend using a trackable shipping service.

3. SHIPPING COSTS FOR RETURNS

If the return is due to our error (wrong item sent, defective product, or significant quality issue), we will cover the return shipping cost and provide a pre-paid label if possible.
If the return is due to customer preference (change of mind, size issue, etc.), the customer is responsible for paying return shipping costs. Original shipping fees are non-refundable.
Shipping costs are non-refundable, even if the item is returned for a full refund.

4. REFUND PROCESS

Once we receive and inspect your returned item(s):

If the return is approved, we will process your refund within 5–7 business days.
Refunds will be issued to the original payment method (credit card, PayPal, etc.).
Please note: It may take an additional 5–10 business days for the refund to appear in your account, depending on your payment provider’s processing times.
If your refund is delayed, please first check with your bank or payment provider. If you still have not received your refund after 15 business days, contact us at info@festlamp.com.

5. EXCHANGES

We offer exchanges for defective or damaged items, subject to availability:

To request an exchange, please contact us at info@festlamp.com with your order number and details of the issue.
If the replacement item is out of stock, we will offer a full refund instead.
Exchanges are processed once we receive and verify the returned item.

6. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item:

Please contact us within 7 days of delivery with clear photos of the item, packaging, and any visible damage.
We will assess the issue and offer a replacement, repair, or full refund at our discretion.
We may request additional photos or videos to verify the defect before processing your request.

7. WARRANTY INFORMATION

Many of our products come with a limited warranty:

Most lighting products include a 1-year limited warranty against manufacturing defects.
The warranty does not cover normal wear and tear, accidental damage, misuse, or improper installation.
To make a warranty claim, please contact us with your order number and details of the issue.

8. CHANGES TO THIS POLICY

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

9. CONTACT US

If you have any questions about this Return & Refund Policy, please contact us:

Email: info@festlamp.com
Business hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)