Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping Policy
Effective Date: [2026]
Thank you for shopping at Festiveled Shop (festlamp.com). Below is our shipping policy outlining the details of order processing, delivery times, shipping costs, and related information. By placing an order with us, you agree to the terms outlined in this policy.
1. ORDER PROCESSING TIME
- All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and major holidays).
- Orders placed after 5:00 PM local time will begin processing the next business day.
- You will receive a confirmation email with your order number once your payment is verified.
2. SHIPPING METHODS & DELIVERY TIMES
We offer the following shipping options for orders within the United States and worldwide:
| Shipping Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping (US) | 3–7 business days | Orders over $49 qualify for free standard shipping. |
| Expedited Shipping (US) | 2–3 business days | Additional shipping fees apply, calculated at checkout. |
| International Shipping | 7–21 business days | Delivery times vary by destination country and customs clearance. |
Disclaimer: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, or public holidays.
3. SHIPPING COSTS
- Free Standard Shipping: Available for orders over $49 (US only).
- Standard Shipping (US): A flat rate of $4.99 applies to orders under $49.
- Expedited Shipping: Rates are calculated at checkout based on order weight and destination.
- International Shipping: Rates vary by country and will be displayed during checkout before payment.
All shipping costs are non-refundable once the order has been shipped.
4. ORDER TRACKING
- Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
- Please allow 24–48 hours for tracking information to update on the carrier’s website.
- If you cannot locate your tracking number, please contact us at info@festlamp.com with your order number.
5. SHIPPING RESTRICTIONS & ADDRESSES
- We currently ship to most countries worldwide. If your country is not available at checkout, please contact us for assistance.
- We do not ship to PO boxes or APO/FPO addresses for international orders.
- It is your responsibility to provide a complete and accurate shipping address. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided at checkout.
6. CUSTOMS, DUTIES & TAXES (International Orders)
- For international orders, customers are responsible for any applicable customs duties, import taxes, or brokerage fees imposed by the destination country.
- These fees are not included in the product price or shipping cost and are the responsibility of the recipient.
- We recommend checking with your local customs office for more information on import policies and fees before placing an order.
7. DELAYED OR LOST PACKAGES
- If your package is delayed beyond the estimated delivery time, please first check the tracking information or contact the carrier directly.
- If your package is confirmed lost by the carrier, we will work with you to resolve the issue, which may include a replacement or refund at our discretion.
- Claims for lost packages must be submitted within 30 days of the estimated delivery date.
8. DAMAGED OR INCORRECT ITEMS
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.
- We will arrange a replacement, exchange, or refund as per our Return Policy.
9. CHANGES TO THIS POLICY
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
10. CONTACT US
If you have any questions about this Shipping Policy, please contact us:
- Email: info@festlamp.com
- Business hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)